Privacy Policy

1. What Information We Collect

To provide person-centred disability support services, we may collect:

• Full Name
• Contact details (email, phone, address)
• NDIS participant number (if applicable)
• Details about your support needs
• Health and medical information
• Preferred communication method
• Emergency contact details
• Any additional information provided through forms, conversations, or service requests

2. How We Use Your Information

We use your personal information strictly for:

• Delivering support services that meet your goals
• Responding to your inquiries and requests
• Communicating updates or changes to your supports
• Complying with NDIS or legal obligations
• Improving our services and your experience with us
• Ensuring your safety and wellbeing during support

3. Disclosure of Information

We do not sell or rent your personal information. We may share your details only with:

• NDIS or government bodies as required by law
• Our internal team or authorised support coordinators
• Third-party providers (only with your consent)

All disclosures follow strict privacy and confidentiality guidelines

4. Data Security

We take your privacy seriously. Your information is securely stored and protected using industry best practices to prevent misuse, loss, or unauthorised access.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your details
• Withdraw your consent at any time
• Make a complaint if you believe your information has been mishandled

Please contact us using the details below for any such requests.

6. Cookies and Website Tracking

Our website may use cookies to improve user experience, remember preferences, and track site performance. You can manage or disable cookies via your browser settings.

7. Legal Compliance

We operate in full compliance with:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles
• The NDIS Practice Standards & Quality Indicators

We are committed to upholding your privacy rights under Australian law.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please get in touch:

Email: admin@onenesscare.com.au
Phone: +61 444 508 712
Address: 66 Coburns Road, Melton South VIC 3338, Australia